Momentum Munch Privacy Policy

At Momentum Munch, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit our online platform, interact with our services, or make purchases from us. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore’s Personal Data Protection Act (PDPA).

1. Information We Collect

We collect various types of information to provide and improve our services to you, Momentum Munch.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you create an account, place an order, sign up for our newsletter, participate in surveys, or contact us. This may include your name, email address, shipping address, billing address, phone number, and payment information (processed by secure third-party payment gateways).
• Order Details: Information related to your purchases, such as products ordered, order history, special requests (e.g., custom cake details), and delivery preferences.
• Communication Data: Records of your communications with us, including emails, chat messages, and feedback.
• Technical Data: When you access our online platform, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type and version, operating system, referral sources, pages viewed, and the dates/times of your visits. This data is collected using cookies and similar tracking technologies.
• Usage Data: Information about how you use our services and the products you browse on our site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process Orders and Provide Services: Fulfilling your orders for artisanal breads, pastries, custom cakes, and other products, managing deliveries, and processing payments.
• To Communicate with You: Sending order confirmations, shipping updates, responding to your inquiries, and providing customer support.
• To Improve Our Products and Services: Analyzing usage patterns to enhance our online platform, personalize your experience, and develop new offerings.
• For Marketing and Promotional Purposes: With your consent, sending you newsletters, special offers, and information about new products or events from Momentum Munch. You can opt-out of these communications at any time.
• To Ensure Security and Prevent Fraud: Protecting our online platform, customers, and business from fraudulent activities and unauthorized access.
• To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties under specific circumstances:

• Service Providers: We work with third-party vendors who assist us in operating our business, such as payment processors, shipping partners, website hosting, email service providers, and analytics providers. These providers only have access to the personal data necessary to perform their functions and are obligated to maintain its confidentiality.
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect the rights, property, or safety of Momentum Munch, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction, provided the new entity adheres to similar privacy practices.

4. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 7.

5. Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, firewalls, and secure server environments. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Momentum Munch uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more detailed information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.